Suspend users when they leave your organisation or no longer need platform access. If circumstances change, you can reactivate suspended users to restore their access. Altruistiq uses suspension rather than permanent deletion, which maintains your audit trail and allows recovery from mistakes.
Why suspension instead of deletion
Altruistiq suspends users rather than permanently deleting them. This approach has several benefits:
Audit trail preservation: Suspended users remain in your records, so you can see who performed actions in the past even after they've left.
Easy recovery: If someone was suspended by mistake, or if they return to the organisation, you can reactivate them without creating a new account.
Historical context: You can see what role and Business Unit access someone had when they were suspended, which is useful for compliance and review purposes.
Suspend a single user
Click your profile icon in the top right corner and select Manage Users.
In the Active Users tab, find the user you want to suspend.
Click Suspend in the actions column for that user.
Confirm that you want to suspend the user.
What happens when a user is suspended
Immediate logout: The user is logged out of any active sessions right away. They cannot continue using the platform.
Access revoked: The user can no longer log in. If they try, they'll see a message indicating they no longer have access.
Record preserved: The user moves from Active Users to Suspended Users. Their name, email, role, and Business Unit access at the time of suspension are all recorded.
History maintained: Any actions the user took while active remain attributed to them in logs and records.
Suspend multiple users
If you need to suspend several users at once, such as when a project team disbands or a group of contractors finishes their engagement:
In the Active Users tab, select the users using the checkboxes on the left hand side of the table
Click Suspend Users in the bulk actions bar at the bottom of the page.
Confirm that you want to suspend all selected users.
All selected users are suspended immediately. See "Make changes to multiple users at once" for more on bulk actions.
View suspended users
Go to Manage Users.
Click the Suspended Users tab.
For each suspended user, you'll see:
Information | Description |
Name and email | The suspended user's identity |
Role when suspended | The role they had at the time of suspension |
Business Unit access when suspended | Their data access at the time of suspension |
Suspended by | Who made the decision to suspend them |
Date suspended | When the suspension occurred |
This information helps you understand what access someone had and who made the decision to suspend them.
Reactivate a user
If a suspended user needs access again—perhaps they've returned to the organisation or were suspended by mistake—you can restore their access:
Go to Manage Users and click the Suspended Users tab.
Find the user you want to reactivate.
Click Reactivate next to their name.
Confirm that you want to restore their access.
What happens when a user is reactivated
Access restored: The user can log in again using their existing credentials or SSO.
Previous settings applied: The user receives their previous role and Business Unit access—the same settings they had when suspended.
May need to re-authenticate: Depending on your authentication settings, the user may need to set up 2FA again or re-authenticate with SSO.
After reactivating a user
Once you've reactivated someone, consider whether their previous role and Business Unit access are still appropriate:
If their job function has changed, update their role. See "Change a user's role".
If they need access to different data, update their Business Unit access. See "Change a user's Business Unit access".
If they need to set up 2FA, they'll be prompted when they log in.