Requirements
You must be an organisation Admin in the top level Business Unit of your organisation to manage authentication settings
Authentication Methods
Method | Overview | Configuration Options |
Email & Password | Altruistiq prompts new organisation members to create a unique password for their account that is ...
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Okta SSO (SAML) | Altruistiq authenticates organisation member accounts through the single sign-on (SSO) protocol you provide. See Okta guide here. |
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Azure SSO (SAML) | Altruistiq authenticates organisation member accounts through the single sign-on (SSO) protocol you provide. See Azure guide here. |
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Email & Password is the default method of authentication when you first login to Altruistiq.
Therefore if you want no further security configuration, continue to Inviting users to your organisation
If you want to add further security by setting up 2 Factor Authentication, continue below
If you want to setup SSO with either Okta or Azure, we have dedicated guides
Minimum Password Requirements and Password Recovery
When using Email & Password as an authentication method, Altruistiq enforces strong passwords aligned to OWASP standards. This applies to both Internal Users and External Users. Therefore users must:
Passwords:
Length: Must be between 8 and 64 characters long
Structure: Can use of all characters including unicode and whitespace
Password Recovery
If you have forgotten your password, you can reset it by clicking the "Forgot password?" link on the Altruistiq login page - https://app.altruistiq.com/login
This will send a password reset link to your account email address, through which you will be able to reset your password.
⚠️ If you have lost access to your 2 Factor Authentication application, this will require your account to be reset.
If you are using SSO (e.g. Okta / Microsoft Azure) to login to Altruistiq reach out to your IT team.
If you are using Email & Password to login to Altruistiq, reach out to [email protected]
Setting up 2 Factor Authentication (2FA) for Email & Password authentication
1. Click on your profile menu.
2. Click "Organization settings"
3. Click "Authentication"
4. Email and Password will be selected by default. If it is not, select the Email and Password option. Below the authentication methods, click on the toggle to turn on 2 Factor Authentication (2FA)
Now all Users who are invited to Altruistiq will be required to setup 2FA on their account.
If you have already invited Users to your organisation, they will be required to setup 2FA on their next login
Altruistiq works with all major 2 Factor Authentication applications, such as Google Authenticator, Microsoft Authenticator and Okta Verify.
